FREQUENTLY ASKED QUESTIONS


Frequently Asked Questions:

Q: How do I get the lowest price, I see 3 different prices for all of your strings?
A: We have 3 prices for every type of string we sell and that price is based on quantity. You can mix any combination of Memphis Electric, Portland and San Diego Acoustic to achieve a volume discount.

Q: Are Webstrings bulk strings or do they come in sets like the strings I buy in the store?
A: Webstrings are packaged in sets just like the strings you buy in the store. Bulk strings can be a real pain, there is nothing worse than a bag of strings sitting out getting all tarnished.

Q: Can I mix bass strings with guitar strings to achieve a volume discount?
A: Sorry but our order page cannot do this. As a rule you can mix anything with an identical price.

Q: Do you offer free shipping to Alaska and Hawaii?
A: As long as you spend $80.00 or more, shipping is free to any U.S. zip code and this includes Alaska, Hawaii, Puerto Rico, Guam etc.

Q: How much are shipping charges to Canada and Mexico?
A: For shipping to Canada and Mexico an additional $9.00 plus 12% will be added to your order.

Q: How much are shipping charges for all other International orders?
A: For international orders outside of North America we will automatically add an additional $10.00 plus 24% to your order total.

Q: How long will it take for my strings to arrive?
A: We ship your strings the day they're ordered (providing that day is not Sunday). Orders of 10 sets or more will be shipped using the U.S. Postal Service's Priority Mail for a 2 day delivery time. Smaller orders go out as First Class Mail so depending where you live will determine when they arrive, but they usually take between 2 and 4 days.

Q: I recently purchased 6 sets of Portland Mediums and 6 sets of Portland Lights. After using one set of each I’ve decided that I like the light gauge better, can I exchange the unused sets of mediums for lights?
A: Yes, simply contact us at information@webstrings.com and we will arrange an exchange for you.

Q: I have a custom built 8 string guitar that I need special strings for. Can I get custom gauges from Webstrings?
A: Unfortunately we don’t do custom sets. This is something we may do in the future but not at the present time.